Guides
Everything QueuePower does, one short guide at a time
Numbered steps, in the words the product uses, written from what ships today. Read them to set up your workspace, or to see what the platform would do for your team.
16 guides · about 70 minutes in all
- Getting started
Set up your workspace in ten minutes
From sign-up to a working queue, with the team invited and the AI on your terms.
6 steps · 4 min readRead - Getting started
Connect your support mailbox
Keep support@yourcompany.com. QueuePower reads it, and replies come from the same address.
5 steps · 5 min readRead - Getting started
Add a web form or the API
Every route a customer uses lands in one queue, triaged the same way.
5 steps · 4 min readRead - Working the queue
Your first week with the queue
AI Sort, the three tabs, SLA clocks, and how tickets find their owner.
6 steps · 5 min readRead - Working the queue
Working a ticket
The AI's read, the suggested reply, Review and Send, notes, and closing with what fixed it.
7 steps · 6 min readRead - Working the queue
Ask a colleague
When the answer sits with Finance or Engineering, send the question without leaving the ticket.
5 steps · 4 min readRead - Working the queue
Hand-offs and escalation
Pass a ticket to a teammate, or into your help desk with the whole story attached.
5 steps · 4 min readRead - Working the queue
Follow-ups and closing the loop
Nobody is left hanging and nobody feels nagged: the paced chase, and what happens when the customer replies.
5 steps · 4 min readRead - Knowledge
The knowledge engine
Connect your knowledge base and the AI answers with your articles, your policies and your past fixes.
5 steps · 5 min readRead - Knowledge
Keeping knowledge healthy
The Knowledge page: gaps worth writing, articles that work, pages that didn't, and publishing to your own help centre.
6 steps · 5 min readRead - Autonomy
Supervised to Full AI, category by category
The evidence that a category is ready, what Full AI will and won't send, and how to switch it on.
6 steps · 6 min readRead - Autonomy
Categories, priorities and business hours
Categories that organise themselves, priority levels with their own targets, and clocks that match the team.
4 steps · 4 min readRead - Reporting and admin
The dashboard for each role
One address, three views: what agents, managers and admins each see, and how satisfaction is credited.
5 steps · 4 min readRead - Reporting and admin
Billing and plans
The trial, choosing a plan, top-ups for busy months, and cancelling.
5 steps · 3 min readRead - Reporting and admin
Security and privacy for your admin
Roles, the audit log, what the AI never sees, and how data requests are handled.
6 steps · 4 min readRead - Reporting and admin
Slack and Teams alerts
New tickets posted where the team already talks, and a nudge when nobody is on duty.
4 steps · 3 min readRead
See it on your own tickets
Your first 100 tickets are free, with no card and no time limit.
Start free trial