QueuePower
Try it free
All guides

Getting started

Set up your workspace in ten minutes

A new workspace starts with 100 free tickets, no card and no time limit. The setup guide inside the app lists the essentials in the order they pay off; this guide walks the same path.

6 steps · 4 min read

Before you start

  • A work email address. Sign-up needs one, and each company gets one trial.
  • Your support mailbox details, or the person who has them.
  1. 1

    Sign up and name your workspace

    Create your account and enter your company name and support email. The first person in a workspace is its admin.

    You’ll see: The setup guide opens straight after sign-up, with five essentials and three optional extras. It stays on the Dashboard and under Get started in the sidebar.

  2. 2

    Set your business hours

    Open Settings → Priority & SLA → Business hours and set working days, hours and timezone. Every clock in QueuePower (response targets, reminders, follow-ups) counts working time only, so a ticket that arrives at 4pm on Friday is not breached overnight.

  3. 3

    Get tickets in

    Connect your support mailbox under Settings → Mailbox, or switch on the hosted web form under Settings → API. Either one is enough to start; you can add the others later.

    You’ll see: The guide ticks the step, and the first ticket links straight from it.

  4. 4

    Invite the team

    Settings → Team: add each person's email and pick Admin, Manager or Agent. They get an invitation by email and land in the workspace with that role.

  5. 5

    Decide how much the AI does

    Every category starts Supervised: the AI drafts and a person approves each reply. Leave it there for now. The evidence to switch a category to Full AI builds from your own tickets.

  6. 6

    Add a second admin

    One of the optional extras, and the one we would not skip. The last admin can never be removed, but a second one means nobody is locked out when someone is away.

Good to know

  • Skipping a step never loses anything. The guide stays on the Dashboard until you hide it or finish the essentials, and an admin can bring it back with Reopen on the setup page.
  • Email support from our team is included on every plan, trials included. The address is under Settings → Workspace.

Related guides