Legal
Subprocessors
Last updated 2026-09-25 · CS Cloud Ltd
These are the third parties that process personal data on our behalf in providing QueuePower. We give workspace administrators at least 30 days’ notice before adding or replacing one, as set out in the Data processing agreement. To receive those notices at an additional address, write to privacy@queuepower.com.
1. Core subprocessors
Engaged for every workspace.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Vercel Inc. | Application hosting, edge network, scheduled jobs | All application traffic in transit; server logs with PII redacted | United Kingdom (London region). Edge caching of public pages may occur worldwide; customer data is not cached |
| Neon Inc. | Managed PostgreSQL database | All tenant data at rest, with customer email addresses and stored credentials encrypted at the application layer before write | United Kingdom (AWS London, eu-west-2) |
| Clerk Inc. | Authentication, session management, organisation membership | Your team members' names, email addresses, and sign-in metadata. Never your customers' data | United States |
| Stripe Inc. | Subscription billing and payment processing | Billing contact, company name, invoices. Card details are held by Stripe and never touch our systems | United States and European Union |
| Anthropic PBC | Large-language-model inference for ticket triage, drafting, and analysis | Ticket content with names and email addresses replaced by placeholders before transmission. Not used to train models | United States |
| Resend Inc. | Transactional email (billing alerts, CSAT surveys, platform notices) | Recipient email address and message body for each platform email | United States |
2. Connected on your instruction
These process data only when a workspace administrator connects the service, and do so under your own agreement with that provider rather than ours. Listed for completeness.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Microsoft Corporation (Microsoft 365) | Inbound and outbound support email when a tenant connects a Microsoft 365 mailbox | Mail in the connected mailbox, under the tenant's own Microsoft agreement | Per the tenant's Microsoft 365 tenancy |
| Google LLC (Google Workspace) | Inbound and outbound support email when a tenant connects a Gmail / Workspace mailbox | Mail in the connected mailbox, under the tenant's own Google agreement | Per the tenant's Google Workspace tenancy |
3. A note on AI processing
Ticket content sent to Anthropic has customer names and email addresses replaced with placeholders before transmission. Anthropic does not use content submitted through its API to train models. No other subprocessor receives ticket content for the purpose of AI processing.