Terms of service

QueuePower is a software-as-a-service platform that receives customer support requests from channels you connect, uses artificial intelligence to triage them and draft responses, and, where you have enabled it, resolves them without human review. You control which categories of request the AI may act on unattended; by default every AI action requires approval by a member of your team.

We may improve, modify, or add to the Service at any time. We will not materially reduce the core functionality you are paying for during a paid term without notice.

Each Customer operates one or more workspaces. The person who creates a workspace is its first administrator and is responsible for who else is invited and what roles they hold. You are responsible for all activity under your workspace, for keeping sign-in credentials confidential, and for telling us promptly at security@queuepower.com if you believe an account has been compromised.

You must provide accurate account and billing information and keep it current. You must be at least 18 years old to create a workspace.

New workspaces receive a free trial of 14 days with the usage limits shown on our pricing page. No payment method is required. When the trial ends, new ticket intake and AI processing pause until you subscribe to a plan. Your data is retained and remains accessible for export during the retention period described in section 9.

Paid plans are billed monthly in advance through our payment processor, Stripe. Prices are shown in pounds sterling and exclude VAT and other taxes, which are added at checkout where applicable. By subscribing you authorise us to charge your payment method for each billing period until you cancel.

• Each plan includes a monthly ticket allowance and a seat allowance. When the ticket allowance is reached, new intake pauses until the next billing period, an upgrade, or the purchase of a top-up batch.
• Top-up batches are one-off purchases, are non-refundable, and carry over between billing periods for as long as the workspace has an active plan or trial.
• If a payment fails we will notify your administrators and continue to attempt collection. We may suspend the Service if payment remains outstanding after reasonable notice.
• We may change prices with at least 30 days' notice; changes take effect at your next billing period.
• Fees are non-refundable except where required by law or expressly stated in these terms.

You agree not to use the Service to:

• send unsolicited or unlawful communications, or communications that infringe another person's rights;
• upload content that is unlawful, defamatory, or that you do not have the right to process;
• attempt to access another customer's workspace or data, probe or test the security of the Service without our written permission, or interfere with its operation;
• reverse engineer the Service or use it to build a competing product;
• access or use the Service if you are, or are acting for, a provider of customer-support or help-desk software, or for benchmarking, competitive analysis or similar purposes, without our prior written consent;
• resell or provide the Service to third parties other than the customers you support through it.

You are responsible for ensuring that your use of the Service, including AI-generated communications sent to your customers, complies with the laws that apply to you, including consumer-protection and anti-spam rules.

The Service uses large language models to classify requests, draft replies, and, where enabled, act on them. AI output can be wrong. You are responsible for the configuration choices you make, including which categories are permitted to operate without human review, and for communications sent to your customers from your workspace whether authored by a person or by the AI.

We do not use your data to train AI models, and our AI providers are contractually prohibited from doing so. Personal identifiers are replaced with placeholders before content is sent for AI processing, as described in our Privacy policy.

You retain all rights in the data you and your customers submit to the Service (“Customer Data”). You grant us a licence to host, process, and transmit Customer Data solely to provide the Service to you and as described in these terms.

Where Customer Data includes personal data, we process it as your processor under our Data processing agreement, which forms part of these terms. You are responsible for having a lawful basis to collect and share that data with us, and for any notices your customers are owed.

The Service, including its software, design, and documentation, is owned by us and our licensors and is protected by intellectual property law. These terms grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. Any feedback you give us may be used without obligation to you.

You may cancel your subscription at any time from your workspace billing settings; access continues to the end of the paid period. We may suspend or terminate your access for material breach of these terms, for non-payment after reasonable notice, or where required by law.

After a subscription ends or a workspace is deleted, Customer Data is retained in a recoverable state for 30 days, during which you may ask us for a structured export by writing to privacy@queuepower.com. After that period we delete Customer Data from live systems; residual copies in encrypted backups expire on the backup provider’s rolling schedule.

We aim to keep the Service available continuously but do not guarantee uninterrupted operation. We may perform maintenance, and we will try to give notice for maintenance we expect to be disruptive. Support is provided by email at support@queuepower.com during UK business hours. Any service level commitment will be set out in a separate written agreement.

We warrant that the Service will perform materially as described in our documentation. Except for that warranty, the Service is provided “as is” and we disclaim all other warranties, express or implied, to the fullest extent permitted by law, including any warranty that AI output will be accurate, complete, or fit for a particular purpose.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, neither party is liable for any indirect or consequential loss, loss of profit, loss of business, or loss of data, and each party’s total liability arising out of or in connection with these terms in any 12-month period is limited to the fees paid by you to us in that period.

• We may update these terms. We will give at least 30 days' notice of material changes by email to your workspace administrators; continued use after the effective date constitutes acceptance.
• Neither party may assign these terms without the other's consent, except that we may assign to a successor in a merger or sale of the business.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• If any provision is unenforceable, the rest remains in effect.
• These terms are governed by the laws of England and Wales, and the courts of England and Wales{" "}have exclusive jurisdiction over any dispute.
• Contact: CS Cloud Ltd, 1 Thegn Walk, Fleet, Hampshire, GU51 1GQ, United Kingdom. Company number 12922625.