Reporting and admin
Billing and plans
Plans are priced on ticket volume only. Adding a teammate never costs more, both AI modes are on every plan, and the AI never switches off to protect a margin. The bill depends on one thing: how many tickets you get.
5 steps · 3 min read
Before you start
- Admin access to Settings → Billing.
- 1
Use the trial
Every new workspace starts with 100 tickets, no time limit, every feature on, no card needed. Tickets left are shown on the billing page; a banner appears at 20 or fewer, with emails at 80% and when used. A one-time extension of 50 tickets is available.
- 2
Pick a plan
Starter, Growth or Scale by monthly ticket volume, from Settings → Billing; checkout is handled by Stripe. Promotion codes are accepted at checkout. Everything else is included on every plan.
You’ll see: If the trial runs out first, new emails are kept unread in your mailbox and become tickets as soon as a plan is chosen. Nothing is lost.
- 3
Top up a busy month
£1.50 a ticket in packs of 10, 50, 100 or 500. Your plan's allowance is used first; top-up tickets carry over until used. Admins are emailed at 80% and 100% of the monthly allowance.
- 4
Manage the subscription
Change plan, update the card and download invoices from Manage. If a payment fails, a banner explains what to do and service continues while it is sorted out.
- 5
Cancel if you need to
From Settings → Billing → Manage, whenever you like. Access continues to the end of the paid period and the data is kept for 30 days after; ask and we will send a copy.
Good to know
- Current prices and what each plan includes are on the pricing page, rendered from the same source the billing system uses.