Pricing
One price. Every ticket gets AI. No hidden costs.
Everything is included on every plan. You pick a size by ticket volume. The AI handles the routine, so your team’s time goes on the customers who need a person.
Prices in pounds sterling. Billed monthly. Cancel any time.
Starter
For teams getting started
£249a month
250 tickets a month
- As many people as you need
- Both AI modes, per-category controls
- CRM escalation and help centre grounding
- Branded customer emails
- Audit log kept for 90 days
Growth
For teams scaling up
£799a month
1,000 tickets a month
- Everything in Starter, plus:
- Lower cost per ticket
- Audit log kept for 1 year
Scale
For teams handling thousands of tickets a month
£1,999a month
3,000 tickets a month
- Everything in Growth, plus:
- Lowest cost per ticket
- Audit log kept for 3 years
- Priority support
How it compares
One price, compared with the usual two
Help desks usually charge for every person on the team, with AI assistance as an extra. AI agents usually charge again for every ticket they close. Here is how a single price per ticket volume compares.
| What you get | QueuePower | Per-seat help desks | Per-resolution AI agents |
|---|---|---|---|
| What you pay for | Ticket volume. One price, everything included. | Each person on the team, every month. | Seats, plus a fee each time the AI closes a ticket. |
| Adding a teammate | Included, as many as you need. | Another seat. | Another seat. |
| AI on every ticket: triage, draft reply, customer context | Every ticket, every plan. | An AI assistant add-on, priced per seat. | Only the tickets it can close by itself. |
| A person approves before anything reaches a customer | The default. You unlock autonomy per category when your own numbers say so. | Varies. | Automation first; the AI answers unless you stop it. |
| When the AI gets better at your tickets | Your bill does not change. | Not applicable. | Your bill goes up. |
| When you reach a limit | A top-up at £1.50 a ticket that carries over. The AI never switches off. | Not applicable. | The AI pauses, or overage rates apply. |
| Learns from your own resolved tickets and knowledge base | Yes, and it cites which ones it used. | Limited to canned replies and macros. | Knowledge base only, usually. |
| Keeps customers updated and chases replies on its own | Included, paced to your business hours. | Workflow rules you build and maintain. | Varies. |
| Customer identities exposed outside the platform | Never. Names and email addresses are replaced with placeholders, and your data is held in the UK. | Varies by vendor and region. | Varies by vendor and region. |
Describes the pricing models, not any one vendor. Vendors change their plans; the models have not.
Free trial
14 days, everything included, no card
The trial covers up to 250 tickets for the whole team, enough to try it on real traffic. Built for teams of two or more who are already answering real tickets. When it ends, your data stays where it is and new tickets pause until you choose a plan.
Top-ups
Busy month? Add tickets at £1.50 each
For the months that run over your plan. Your plan allowance comes first; a top-up is only drawn on once that’s used, and whatever you don’t use stays in reserve for the next time you need it.
- 10 for £15
- 50 for £75
- 100 for £150
- 500 for £750
Questions people ask
- What counts as a ticket?
- Each new conversation that lands in your queue, whether it came by email, the web form, the API or was typed in by hand. Replies within a conversation don't count again, and a reopened ticket is still the same ticket.
- Does Full AI cost more?
- No. Every plan includes both modes for every category. You switch a category to Full AI when your own approval rates say it's ready. It's not a paid upgrade.
- What happens if I hit the monthly limit?
- New tickets wait until the month rolls over, you move up a plan, or you buy a top-up. Nothing is lost. We'll email you at 80% and again at 100%.
- What happens when the trial ends?
- Your data stays put. New tickets and AI processing pause until you pick a plan. We don't have a card on file, so nothing gets charged.
- Why is there no free plan?
- Because it's built for teams who already feel the load. For them the question isn't a free inbox versus £249; it's whether £249 a month gives the team enough time back to be worth it, and at around £4 of a person's time per ticket it does from the first month. If you have almost no tickets yet, a free inbox is the right tool for now. Come back when it starts to hurt.
- How is this different from paying per AI resolution?
- Per-resolution pricing charges you more as the AI gets better, and some tools switch the AI off when a quota runs out. Here the AI works on every ticket, including the ones your team finishes, for one price. The only thing that changes your bill is how many tickets you get.
- Is it priced per seat?
- No. Add as many people as you need on any plan. Pricing follows your ticket volume, because that grows with your business rather than your headcount, and the whole point is to need fewer people on the queue.
- Can I cancel?
- Yes, from Settings → Billing whenever you like. You keep access to the end of the period you've paid for, and we hold your data for 30 days after that in case you come back or want a copy.
Need more than 3,000 tickets a month, single sign-on, or your data kept in a particular region? Get in touch.