QueuePower
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Your inbox, answered
before you’ve opened it.

QueuePower reads every support ticket, works out what it needs and writes the reply from your own knowledge base and past fixes. Your team approves to begin with. When your own numbers show it gets a type of ticket right, you let it handle those on its own, day and night.

Try it free on 100 ticketsSee pricing

No card. No time limit. Everything included, for the whole team. Set up in about ten minutes.

Ticket #4821 · Account and login

Can’t sign in since changing my phone

Priya, verified sender · 2 minutes ago

Hi, I got a new phone at the weekend and now the app won’t let me in. It keeps asking for a code I never receive. Screenshot below. Thanks, Priya

Pasted screenshot · 412 KB
Account and loginTwo-step sign-inHigh priority
Reply, ready to sendConfidence 94%

Hi Priya, thanks for the detail, that makes it clear.

Your codes are still going to your old phone. On the sign-in screen choose “Use a backup code”, then move sign-in to your new phone under Profile > Security.

Just reply if that doesn’t get you in.

From your knowledge base: Moving two-step sign-in to a new phone
Approve and sendor let Full AI send answers like this itself

Illustrative. Names and content are made up; the flow is real.

Monday, 9am

Every ticket that waits is a customer deciding whether to stay

Forty-six emails came in over the weekend. Here is how the morning goes.

Without QueuePower

Someone reads all 46 before answering any

  • The first customer has been waiting since Friday night
  • Three have emailed again to ask if anyone is there
  • The same password question gets answered nine times, by hand
  • Whoever picks up a ticket starts from a blank reply

With QueuePower, Supervised

Every ticket is sorted, with a reply ready

  • Categorised and prioritised the moment it arrived
  • Each one has a reply written from your own knowledge base
  • Your team reads, tweaks if needed and presses send
  • The queue is clear by mid-morning

With Full AI on routine categories

Most of it was handled on Saturday

  • Password resets and how-to questions answered within minutes
  • Customers who went quiet have been followed up politely
  • The nine that need a person are at the top, history attached
  • Your team starts the week on the work that needs them

Illustrative.

How it works

Follow one ticket from arrival to closed

Most support tools help you track tickets. This one works them. Here is what happens to a single ticket, step by step.

  1. 01

    A ticket comes in

    Someone emails your support address, fills in your web form, or a colleague types it in. It lands in one queue whatever the route.

    Queue · New

    Charged twice this month

    support@yourcompany.com · just now

    Can't log in after password reset

    Web form · 14 min ago

    Invoice for August, please

    support@yourcompany.com · 1 hr ago

  2. 02

    The AI reads it properly

    It works out what the customer is asking, sets a category and priority, checks your knowledge base, your policies and past fixes, and writes a reply in your voice, greeting the customer by name. It also says how confident it is.

    Ticket #4856 · AI analysis
    Billing questionsInvoice downloadHigh priority

    What the AI worked out

    The invoice link in their email has expired. Matches a known issue. Two similar tickets were resolved by re-sending the link from Billing → History. Draft the steps and ask them to confirm.

    Draft readyConfidence 94%

  3. 03

    Someone checks it. Or doesn't have to.

    In Supervised mode a person reads the draft and presses send. In Full AI mode, for the categories you've chosen, it goes straight out. You decide category by category.

    Settings · Category modes
    Billing questionsFull AI
    Password and loginFull AI
    Refunds and cancellationsSupervised
    SecuritySupervised

    You flip each switch. The system never does it for you.

  4. 04

    The customer replies, and the AI understands the reply

    In Full AI mode, “That fixed it” closes the ticket and sends a one-question rating, “Still not working” gets a second attempt, and “I want to speak to someone” goes to a person straight away. In Supervised mode the AI tells your agent what the reply means and suggests the next step.

    Ticket #4856 · Customer replied

    Tom replied

    2 days later

    “That worked, thanks so much for the quick turnaround.”

    Fix confirmed. Ticket closed automatically.
    One-question rating sent. Tom gave 5 out of 5.

  5. 05

    If they go quiet, it follows up politely

    In every mode: two gentle nudges, at least two working days apart, then a final notice that closes the ticket and asks for a rating. Out-of-office replies are recognised and it waits until they're back. No customer gets chased every day, and nobody on your team has to remember to.

    Ticket #4790 · Waiting on the customer
    Day 0Reply sent. Waiting for the customer.
    Day 2Gentle nudge: “Just checking this reached you.”
    Day 3Out-of-office received. Paused until they're back.
    Day 9Second nudge, two working days after their return.
    Day 11Final notice. Closed, with a reply-to-reopen line.

  6. 06

    If it can't be fixed, it's handed over with everything attached

    The ticket goes to a colleague or into your CRM with the customer's message, your note and a link back to the full history. Nobody starts from a blank page.

    Ticket #4733 · Handed over
    Escalated to HubSpot after two attempts.

    Attached

    • AI summary: the issue, what's been tried, where it stands
    • Attachments listed, with a link to open them
    • Your note
    • Link back to the full history

What changes for your team

Less chasing, less copying and pasting, fewer things falling through the cracks

Keep the inbox you already have

Connect Microsoft 365 in a few minutes, or Gmail, Google Workspace and any other mailbox by IMAP. Replies go out from your own address, and with Microsoft 365 they land in your Sent Items so the whole team can see the thread.

Replies that read like your best agent wrote them

Every customer is greeted by name. The AI reads the whole conversation, your knowledge base and your own policies before it writes. Screenshots stay on the ticket for your team. If the fix didn't work, the next reply says so and tries something different.

A queue that looks after itself

Open a ticket and it's yours. Go to lunch, go on holiday, or leave the company, and your open tickets go back to the pool on their own. No manager playing traffic controller.

Every fix teaches the next reply

Each closed ticket records what fixed it. When the same problem comes back, in any wording, the AI finds that fix and answers with it. The longer you use it, the more it handles.

See the hours it's giving back

One dashboard shows what came in, what the AI resolved on its own, how fast customers heard back, how they rated it, and roughly how many hours that saved. Ratings are credited to whoever actually fixed the problem.

Hand over with everything attached

When a ticket needs a person, it goes to a colleague or into Zendesk, HubSpot, ServiceNow or Halo, or any system by webhook, with a link back to the full history. Nobody starts from a blank page.

And the details that make the difference

  • Greets every customer by name
  • Keeps people copied in on every reply
  • Shows screenshots and attachments without storing them
  • Never loses an email, even at your limit
  • Checks every sender before it trusts them
  • Slack and Teams alerts when nobody is on
  • Chases quiet customers politely, then closes
  • Out-of-office replies pause the chasing
  • Ratings credited to whoever fixed it
  • Search every ticket with Ctrl + K
  • Web form and API, with copy-ready code
  • Policies your admins approve, quoted word for word

You hold the switch

Start careful. Let the AI do more when it has earned it.

Every category starts in Supervised mode: the AI writes, a person sends. Meanwhile shadow mode quietly checks what the AI would have sent on its own against what your team actually sent, so you can see, category by category, where it already gets it right.

When a category has proved itself, you switch it to Full AI and it answers, follows up and closes on its own, day and night. Refund requests always go to your team, while password resets run themselves. The system never flips a switch by itself.

  • Per category, never all or nothing
  • Evidence from your own tickets before you switch
  • Answers only from your knowledge base, your policies and proven fixes
  • Switch back any time; every change is logged
Dashboard · Categories · last 30 daysIllustrative

Password and login

340 tickets

Same reply as your team97%
Full AIKeep as is

How-to questions

212 tickets

Same reply as your team94%
SupervisedReady for Full AI

Delivery updates

88 tickets

Same reply as your team92%
SupervisedReady for Full AI

Refund requests

61 tickets

Same reply as your team61%
SupervisedStay supervised
Shadow mode runs every suggestion through the Full AI checks without sending it, then compares it with what your team actually sent. The switch itself is always yours.

Works with what you have

Connect your support inbox and you’re running.

Connect the support inbox you already have and keep your own address. Every email becomes a ticket, every ticket gets a reply, and your customers never know anything changed. That is all most teams need.

Your inbox is your support tool

Everyone works from one queue, and handing a ticket over means passing it to a colleague. Nothing else to buy, set up or migrate.

Already have a CRM? Keep it.

Connect it in Settings. All tickets are still answered by QueuePower. Only when a ticket needs an escalation does QueuePower create it in your CRM, with the customer’s message, the category, your note and a link back to the full history, and your team handles it there as usual.

Security

Built to pass the security review, not just the demo

Each customer’s data is fenced off at the database, not just in the app. Customer email addresses are encrypted before they’re stored. Every action, by a person or the AI, is written to an audit log your admins can export. Hosted in the UK.

Read the security overview
  • Row-level security on every tenant table
  • Names and emails swapped for placeholders before any AI call
  • AES-256 encryption for customer email and stored credentials
  • Screenshots and attachments stay in your mailbox, never copied
  • Full audit trail, exportable as CSV
  • GDPR processor terms and subprocessor list published

Your next ticket could already be answered

Connect your inbox in about ten minutes. The next ticket arrives sorted, prioritised and with a reply written from your own knowledge base. Your first 100 tickets are free, with no card and no time limit.

Start free on 100 tickets

Every week without it is another week of copying, pasting and chasing.